Terms & Conditions

Purchase & Return Policy

Tickets are subject to availability and are non-refundable. When purchasing tickets online, please check your tickets carefully before completing the order.

COVID-19

As of Sept. 20, 2021, attendance of all events at Metro Cinema will require proof of vaccination or a negative COVID-19 test (within 72 hours) upon entry. Please arrive with your proof of COVID-19 vaccination and government issued photo ID ready. Note: no information will be scanned, stored, or shared.

For the safety and comfort of our staff and guests, we ask that all guests wear a mask while at our concession, box office, washrooms, and while passing through our lobby. While seated in the auditorium, we encourage you to continue wearing your mask, except while enjoying concession snacks.

If you feel unwell or are experiencing fever or chills, cough, shortness of breath, difficulty breathing, new loss of taste or smell, sore throat, congestion, runny nose, nausea, vomiting or diarrhea, please stay home and contact your health provider.

Use of Passes

Passes are valid for regular Metro Cinema events, and may not be valid for rental events, partnerships, and special events.

Cinema Sixpack, Night at the Movies, Admit Two, and other passes may only be redeemed in person at the Garneau Theatre during box office hours.

Valid Silver Screen passes may be used to claim single tickets to regular Metro Cinema screenings or events (subject to availability, some exclusions apply). Silver Screen passholder tickets may be claimed at the door or reserved in advance once the membership has been activated here.

Minors

Metro observes film classification as per the Alberta Film Classification office. Ticket holders are responsible for ensuring their attendance is permitted based on the age-based film ratings provided by the Alberta Classification office. Young children should be supervised at all times.

Rental Events

Metro Cinema regularly rents the Garneau Theatre to a wide range of individual artists, non-profit, and for-profit organizations. Responsibility for these events, including the content of the presentation, ticketing policies, etc, ultimately rests with the host organization.

Alcohol at the Garneau Theatre

The Garneau Theatre is a licensed venue for the service of alcohol. Metro Cinema is permitted by Alberta Gaming, Liquor and Cannabis (AGLC) to allow the sale and consumption of alcohol in the Garneau Theatre lobby and auditorium. Service may be suspended for specific events at the discretion of Metro Cinema and our partners.

Metro Cinema encourages responsible consumption. Please do not drink and drive, we would be pleased to assist you in finding safe transportation following a screening or event.

As a licensed venue, outside alcohol is not permitted. Violators may be asked to leave the facility without refund.

Safe Spaces Policy

Metro Cinema is committed to providing a safe environment to all attendees, staff and volunteers. Racist, sexist, homophobic, transphobic, abusive, or discriminatory language or behavior of any kind will not be tolerated. We reserve the right to remove any patron creating a hostile environment. You can read the full policy here.