Terms & Conditions

Purchase & Return Policy

Tickets are subject to availability and are non-refundable. When buying online, please double check your order before completing the form. If you are bringing patrons who are under 18, we recommend that you review the rating for the screening to avoid disappointment.

Use of Passes

Cinema Sixpacks, Night at the Movies, Admit Two, and passes for individual festivals and series may only be redeemed, and tickets booked, in person at the Garneau Theatre.

Silver Screen passes may be used to claim a single ticket to any Metro Cinema screening or event (with a very few rare exceptions), and by a significant number of screenings by organizations renting or co-presenting at the Garneau Theatre. This ticket may be claimed at the door, or reserved in advance by activating your membership card HERE (https://ticketing.us.veezi.com/LoyaltyLogin/ActivateMembership).

Disclaimer re: Rental Events

Metro Cinema frequently partners and sublets the Garneau Theatre to a wide range of not for profit and for profit organizations. These are noted as being produced or presented by that organization in web and printed listings. Responsibility for these events, including the content of films or live events, ticketing policies, etc, ultimately rests with these organizations.

Alcohol at the Garneau Theatre

The Garneau Theatre is a licensed venue for the service of alcohol. Since September 2017, Metro Cinema has permitted consumption of alcohol in the auditorium. Service is occasionally suspended for specific events.

Metro Cinema strongly encourages responsible consumption, and would be pleased to assist in arranging transportation for patrons after a screening or event.

As a licensed venue, outside alcohol is not permitted. Any patron found with outside alcohol or other illegal substances may be asked to leave the facility without refund.